Returns & Exchanges

A straightforward path if something isn’t quite right.

Returns & Exchanges

Easy Returns

Refund & Return Policy

Last Updated: June 3, 2026

Unworn items with original tags can be returned within 30 days of delivery for a full refund to your original payment method.

Reach out to our support team with your order number and we will send a prepaid return label within one business day.

Items must be unworn, unwashed, and with tags attached.

Sale items are eligible for store credit only.

Refunds are processed within 5-7 business days of receipt.

Prefer a different size or colour? Select the exchange option in your return request and we will prioritise dispatch of the replacement item.

Need help starting a return?

LUMORA

Modern luxury fashion, curated for the discerning individual — timeless silhouettes and premium craftsmanship in every piece.

142 Meadow Row, Brooklyn, New York 11226, USA.

+01 (55) 391 6600

hello@lumora.com