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FAQ

Answers to the questions we hear most.
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FAQ
Customer Support

Frequently Asked Questions

Everything worth knowing about our service, shipping, and craftsmanship.
ORDERS & SHIPPING

Once your order ships you'll receive a confirmation email with a unique tracking ID. You can also check status any time on our Track Order page.

Yes — we offer complimentary shipping on international orders above $500. Orders below that threshold carry a flat courier fee based on destination.

PRODUCT & SIZING

Every product page includes a detailed size guide. We recommend following the listed measurements, or booking a virtual fitting with one of our stylists.

Still have questions?

Our team is on hand every day to help with anything you need.
LUMORA
Modern luxury fashion, curated for the discerning individual — timeless silhouettes and premium craftsmanship in every piece.
Contact Us
142 Meadow Row, Brooklyn, New York 11226, USA.
+01 (55) 391 6600
hello@lumora.com
© 2026 LUMORA. All Rights Reserved.